Orders
Returns and exchanges
Everything below is what we can confirm today. If something is not right with your order, write to us and we will take it from there.
Raising a request
Return requests can be raised within 2 calendar days of delivery. Exchange requests can be raised within 10 calendar days of delivery.
Pieces must be unused and unworn, in their original condition, with tags, protective packaging, box and order details included. Every request is accepted subject to inspection.
Damaged, incomplete or incorrect orders
Contact us at ecom@vyza.in or on WhatsApp at +91 91885 36454 within 2 days of delivery with your order number and clear photographs. We may request a short unboxing video to help us resolve it.
Refunds
Approved refunds on prepaid orders are made to the original payment method. Approved refunds on cash-on-delivery orders are made to a verified bank account or UPI ID provided by the customer who placed the order. Refunds are not issued as mandatory VYZA wallet credit.
Refunds are initiated within 7–10 working days after the item is received and passes inspection. Your bank or payment provider may take additional time to credit the amount.
Exchanges
An approved exchange is subject to availability. If the same item or a suitable variant is unavailable, we will offer an eligible refund rather than wallet credit.